Technology Adoption: How It Impacts Your Operations
In today’s age, it’s important to adopt new technology. There are always new products coming into the market, many of which are made for helping your business. If you are implementing a new software within your organization, it will benefit your team to adopt it early.
So, what is technology adoption? Today we’ll dive into what the technology adoption curve is, how it works, and how it impacts your organization.
What Is the Technology Adoption Curve?
Technology adoption is the successful integration of a new product or software within an organization. It is a systematic approach to implementing technology so that all teams in the company use it. When you’ve fully adopted new technology, it means that you’re using it to the fullest potential and are starting to see the benefits.
The technology adoption curve is a bell curve model, introduced in 1962 by Everett Rogers. This model describes how consumers tend to adopt new technology and innovations.
The technology adoption life cycle describes the characteristics of each of the five adopter categories:
- Innovators (2.5%) take risks and initiate change. You're an innovator if you’re introducing new technology into your organization.
- Early Adopters (13.5%) are trendsetters and are often comfortable taking risks but want to form a solid opinion of technology before fully adopting it.
- The Early Majority (34%) are interested in technology but want proof of its effectiveness, usually testing it out before committing.
- The Late Majority (34%) wants a data-driven reason to adopt new technologies with solid proof.
Laggards (16%) are wary of new technology and are the most stubborn adopters.
If the members of your organization are innovators or early adopters, adopting new technologies will be relatively easy.
How Does Technology Adoption Work?
For most teams, technology adoption is an ongoing process with several steps:
- Select which technology your team needs. Before deciding, analyze which technology will best solve your business problems.
- Plan how you will implement the new technology. Review your current processes and see how they would need to change.
- Communicate frequently to everyone using the new technology, so they are informed and prepared for the change.
- Train your staff on how to use the new technology. Plan how you will continue this training in the future and how you will onboard new employees.
- Test the technology in a small department. Learn from this group to change what you need before rolling out to the entire team, then expanding company-wide.
How Does It Impact Your Operations?
Technology adoption can help simplify business processes, solve problems, automate tasks, and increase performance. If employees leverage the new technology and use it the right way, your company will become more effective and productive.
If your organization does not adopt any new technology and continues to rely on old processes, your performance may decline, and customers will go elsewhere. Companies need to provide outstanding customer service. They won’t be able to if they don’t have up-to-date technology.
Often, employees can face a problem adopting new technology, especially if they’ve never used it before. It’s important that your organization implements a training system to use the technology to its fullest potential.
Take a look at this case study for an example of how Cyper can help reduce the learning curve in an organization.